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Featured Questions

How To Reset Password on Hikvision Camera or NVR?

We often get asked how to reset passwords on either an NVR or IP Camera.

The following quick guide by Hikvision takes you through the steps to do this.

Note the following:

  • You DO need to download the latest SADP tool from Hikvision.
  • We can only reset passwords with Australian region codes/serial numbers.
  • We can only reset passwords for Hikvision devices purchased through us.
  • If you purchased your equipment through another re-seller we suggest you contact them for your password reset.
  • Send the serial number/xml file to us at support@diysecuritycameras.com.au

  Hikvision_IPC_NVR_Password_Reset_Guide.pdf


Hikvision's web plugin for Chrome and Firefox no longer work

Hikvision's current use of NPAPI plugin for web browsers to display video no longer works in Google Chrome v45 (since September 2015) and in Firefox v52.0 released 7th march 2017.

This means users will no longer be able to successfully install the web browser plugin which is needed to view cameras/NVR video in Chrome or Firefox.

Firefox (No longer works for Firefox version 57 and above)

Currently the following workaround works, but we are unsure for how long

  1. Type about:config in the Firefox address bar – ignore the “are you sure you want to proceed?” page
  2. Right click anywhere. A context window should pop-up
  3. Select New >> Boolean
  4. Enter exactly plugin.load_flash_only
  5. Set the Boolean value to False
  6. Restart Firefox

Chrome

There is a Chrome extension called IETab that runs Internet Explorer as a tab inside the Chrome browser. This has been tested by us and works fine with the current Hikvision web plugin.

Other Browsers

We have tested the following browsers which still appear to run the Hikvision NPAPI plugin without any issue.

New Plugin Availability

We currently do not have an ETA from Hikvision on a native plugin for web browsers.


Which Lens Should I Select?

How to protect against water ingress when installing cameras.

Excellent guide from Hikvision on protecting against water ingress into your cameras.

How To Protect Against Water Ingress

There are rain shade options for certain cameras, which provide great protection from rain and possible water ingress.


How Do I Find My Devices Serial Number or Firmware Release

Log into your device and navigate to the required screen as indicated below:

NVR

     1. Local NVR Menu

Menu->Maintenance->System Info

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management->Server

Camera

     1. Via local NVR Menu

Menu->Camera (Scroll to right)

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management -> Server


How To Solve Hik-Connect Offline Issues

Hik-Connect Visitor Mode Setup Guide

Hik-Connect Visitor Mode Upgrade to a Registered Account

How To Reset Password Using GUID File or Question Validation?

Hik-Connect Visitor Mode Device Sharing Guide

Hikvision EasyIP 3.0 Solution Details

Download: EasyIP 3.0 Solution Brief.pdf

Hikvision, the world’s leading supplier in innovative video surveillance products and solutions, has launched the all new EasyIP 3.0 product range - employing Hikvision’s remarkable H.265+ in-house encoding technology based on the H.265/HEVC standard. The new range brings better storage, better imaging, better analytics, and better usability.

Hikvision H.265+ Smart Codec
Providing the intelligence behind a new range of cameras and NVRs, the EasyIP 3.0 range delivers superior video performance across a wide range of parameters utilizing the H.265+ smart codec algorithm. By addressing the archiving of unnecessary elements within surveillance scenes; such as static backgrounds, limited moving subjects, and the impact of noise in nighttime video surveillance, Hikvision’s H.265+ technology reduces by over 50% (compared to standard H.265) the amount of required bandwidth, storage and associated costs.

 

4K Ultra-HD Video
By virtue of its vastly efficient compression technology, H.265+ promotes the use of ultra HD video surveillance solutions using 4K cameras, as well as 2, 3, 5 and 8 megapixel models – which are all available in the Hikvision EasyIP 3.0 range. 

 

To help deliver the ultimate imaging performance in a variety of real-world lighting conditions, including variable light, high contrast or light deficient scenarios, all cameras in the new EasyIP 3.0 range have been equipped with 120dB True WDR. The camera range also features Hikvision EXIR 2.0 with Smart IR capability, 3D DNR and Darkfighter ultra-low illumination technology - providing superior colour rendered images even in extreme low light scenes. 

 

Enhanced VCA Functions
Within the EasyIP 3.0 range, new cameras additions also provide greater analytical functionality than previous generations, featuring on-board Video Content Analysis (VCA) options to trigger automatic alarm activations. Standard VCA functionality includes Line Crossing Detection, Intrusion Detection, Object Removal Detection, Unattended Baggage Detection, and Face Detection, significantly reducing operator input resulting in more efficient and effective security systems management.

 

More Usable and Durable
Designed to cope with the harshest of operating conditions, many camera models in the new Hikvision EasyIP 3.0 range are fully protected from dust and water, certified to IP67 and vandal resistant to IK10 standard. In addition, PoE up to 300 metres ensures maximum installation flexibility, with the entire EasyIP 3.0 range providing high levels of security, control, and cost-effective analogue, IP, or mixed system solutions.

*ref: http://www.hikvision.com.au/Press-Release-details_79_i18620.html

Hikvision Online Storage and Network Calculator Tool

How much video storage will my NVR hold?

Faq Sections

General
Do you sell genuine Hikvision Cameras and NVR's?

Definitely !! We source our Hikvision products from Hikvision's official distributor in Australia, so you can rest assured that these are the genuine product.

Also please read Hikvisions Black/Grey Market Statement


What is the warranty period

All Hikvision products purchased through us come with a full 3 year warranty.

Please refer to our Terms and Conditions for further details.


What Are Special Orders Items

Special Order items are those items that are not stocked by us or the distributor and have to be specially ordered in from Hikvision. Lead times can vary but generally it takes between 3 to 4 weeks for a special order time to come into the country.

Note: Special Order items cannot be cancelled once an order has been placed.


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Software
Where do I download the iVMS software?

Please visit our DOWNLOADS page to find the software you are after


How to Fix Stream Encryption Errors on Hikvision iVMS-4200 Client.

How to Fix Stream Encryption Errors on Hikvision Web Interface.

Hardware
Should I use Cat5e or Cat6 Cabling?

Ethernet Cable

We often get questions from customer's about what Ethernet cable they should use when planning their IP camera installs. They ask "should we use Cat5e or Cat6 and whats the difference?"

We recommend Cat6 over Cat5e and here are a few reason why:

1. Cat 6 cable has more stringent specifications for crosstalk and system noise than Cat5e does. That means you'll get fewer errors on a system operating via Cat 6.
2. Cat 6 cable is full-on certified to handle Gigabit speeds.
3. It's also suitable for any 10-Gigabit uses that may come along, thus future-proofing your cabling now and well into the future.

Cat5e can successfully be used with your camera installation. Cat5e cable is enhanced to reduce interference so that it can reliably deliver Gigabit speeds, however, Gigabit ethernet pushes the cable to its limits.

If you are starting your camera installation from scratch and what to future-proof your cabling in your home or office then Cat6 cabling should be your prefered choice.


What do the IP and IK camera ratings mean?

Ever wonder what those IP and IK numbers are that are mentioned on camera datasheets. Well wonder no more, here is a detailed explaination of what they mean.

IP - Ingress Protection Rating

The IP system is an internationally recognised method to indicate the degree of protection against the ingress of dust, solid objects and moisture into an enclosure. The letters "IP" are followed by two numerals.


First Numeral

Protection of persons against contact with or approach to live parts and against contact with moving parts, other than smooth rotating shafts and the like, inside the enclosure and protection of the equipment against ingress of solid foreign bodies in accordance with IEC 60598-1:2003.

 

0       Not protected
 

1       Protected against solid objects 50 mm in diameter or greater.
         A large surface of the body, such as a hand (no protection against deliberate access).

2       Protected against solid objects 12 mm in diameter or greater.
         Fingers or similar objects not exceeding 80mm in length.

3       Protected against solid objects 2.5 mm in diameter or greater.
         Tools, wires, etc., of diameter or thickness greater than 2.5 mm.

4       Protected against solid objects 1mm in diameter or greater.
         Wires or other similar solid material of thickness greater than 1mm in diameter.

5       Dust protected.
         Dust does not enter in sufficient quantity to interfere with satisfactory operation of equipment.

6       Dust tight.
         No ingress of dust


Second Numeral

The second numeral indicates the degree of protection against the ingress moisture as defined in IEC 60598-1:2003.

0        Not protected

1        Protected against dripping water.
          Dripping water (vertically falling drops) shall have no harmful effect.

2        Protected against dripping water when tilted up to 15º
          Vertically dripping water shall have no harmful effect when the enclosure is tilted at an angle up to 15º from
          its normal position.

3        Protected against spraying water.
          Water falling as a spray at any angle up to 60º from the vertical shall have no harmful effect.

4        Protected against splashing water.
          Water splashing against the enclosure from any direction shall have no harmful effect.

5        Protected against water jets.
          Water projected by a nozzle against enclosure from any direction shall have no harmful effects.

6        Protected against heavy seas.
          Water from heavy seas or projected in powerful water jets shall not enter the enclosure in harmful quantities.

7        Protected against the effects of temporary immersion.
          Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under
          defined conditions of pressure and time.

8        Protected against continuous immersion.
          The equipment is suitable for continuous submersion in water under conditions which shall be specified
          by the manufacturer. 

IK - Impact Protection Rating

 

Degrees of protection provided by enclosures for electrical equipment against external mechanical impacts in accordance with IEC 62262:2002 and IEC 60068-2-75:1997.

IK00   Not protected

IK01   Protected against 0.14 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 56 mm above impacted surface.

IK02   Protected against 0.2 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 80 mm above impacted surface.

IK03   Protected against 0.35 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 140 mm above impacted surface.

IK04   Protected against 0.5 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 200 mm above impacted surface.

IK05   Protected against 0.7 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 280 mm above impacted surface.

IK06   Protected against 1 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 400 mm above impacted surface.

IK07   Protected against 2 joules impact.
            Equivalent to impact of 0.5 kg mass dropped from 400 mm above impacted surface.

IK08   Protected against 5 joules impact.
            Equivalent to impact of 1.7 kg mass dropped from 300 mm above impacted surface.

IK09   Protected against 10 joules impact.
            Equivalent to impact of 5 kg mass dropped from 200 mm above impacted surface.

IK10   Protected against 20 joules impact.
            Equivalent to impact of 5 kg mass dropped from 400 mm above impacted surface.

References:

http://www.austest.com.au/ingress_protection.php

http://www.austest.com.au/impact.php


What is Hikvisions H.265+ technology?

Hikvision H.265+ technology found in the latest 5MP/8MP cameras, is the next iteration in their codec from H.264, H.264+, providing reduced bandwidth and increased storage capacity

Here is a Hikvision article which talks about their H.265+ technology.

H.265+ Takes Video Surveillance to the 4K Era


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IP Camera Setup
What is Hikvision Camera's Default IP address?

Firmware release 5.3.0 150513 and above the default IP address has been changed to 192.168.1.64

Previous version the default IP address was 192.0.0.64


What is Hikvision Camera's Default User Name and Password?

Username = Admin

Password = 12345


Are there any recommended Camera bitrates

Hikvision recommended bitrates, fps and quality for IP cameras (12/01/2015)

IP Camera Recommended Bitrates


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NVR
How Do I Change a disk drive in a Hikvision NVR?

IR Troubleshooting Guide - How To Fix Blurry Night Images

Why is my NVR/DVR beeping?

Common issues for the DVR/NVR beeping are the following:

  • HDD not formatted or in error state
  • IP address conflicted
  • Record/Capture error
  • Network disconnected


To fix the issue login via the DVR/NVR local interface, go to Menu / System Configuration / Exception.
Go through the list of exception types and select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.

If the unit stops beeping, then the current exception selected is the cause of the beeping.

 


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Troubleshooting
How Do I Activate a Hikvision Device?

New Hikvision devices (ie IP cameras (IPC), PTZ cameras, digital video recorders (DVR), and network video recorders (NVR) with the latest firmware (IP cameras from 5.3.0, DVR/NVR from V3.3.0) no longer have a default password. When using the device for the first time, users need to activate the device through a compulsory password setting. The following is a quick start guide for users on how to activate the device.

  Hikvision Quick Start Guide to Device Activation


How To Reset Password on Hikvision Camera or NVR?

We often get asked how to reset passwords on either an NVR or IP Camera.

The following quick guide by Hikvision takes you through the steps to do this.

Note the following:

  • You DO need to download the latest SADP tool from Hikvision.
  • We can only reset passwords with Australian region codes/serial numbers.
  • We can only reset passwords for Hikvision devices purchased through us.
  • If you purchased your equipment through another re-seller we suggest you contact them for your password reset.
  • Send the serial number/xml file to us at support@diysecuritycameras.com.au

  Hikvision_IPC_NVR_Password_Reset_Guide.pdf


IR Troubleshooting Guide - How To Fix Blurry Night Images

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Hik-Connect
Hik-Connect Setup

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service (HiDDNS) along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

Hik-Connect's P2P functionality allows connections outbound from your device (NVR/Camera) to the Hik-Connect service for alarm push notification and Live View. Using the Hik-Connect P2P service eliminates the need to setup complicated inbound port-forwarding for customers on their Intertent routers/modems.

The following is a guide for users to add their devices to the Hik-Connect service.

HIK-Connect Setup Guide


How To Add A Device Into Hik-Connect?

How To Enable Hik-Connect Service In A Device

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Mobile Clients
Where Do I Download Mobile Client Apps?

You can download the mobile client apps from either the App Store or Google Play Store.

Please visit our DOWNLOADS page where you will find links to each mobile application.


iVMS-4500 Error Code 8200 - Stream Encryption

Firmware
How Do I Obtain Hikvision Latest Firmware for my Camera or NVR?

Please login to your customer account and click on the "My Firmware" button.

This will display our firmware download page.

    1. Click on the "DIY Security Cameras Download Portal" button. This will take you to our hosted downloads page.
    2. Navigate to the firmware that that you require, download the .zip and save it on your local drive.
    3. Extract (or unzip) the firmware file from the .zip usually by "double clicking" the .zip file and saving the extracted file to your local drive.
    4. Please take note of any readme and any special instructions.

We have Video Upgrade Guides in our Blog section to assist you throught the upgrade process.

PLEASE NOTE:

Hikvision products are region-specific.

Any firmware download from overseas sites MAY NOT be compatible with the Australia region’s firmware.

If installed it could render your camera/NVR product unusable and possibly void warranty.


All Hikvision 5MP cameras are now capable of 6MP with latest firmware.

All Hikvision Easy IP 5MP cameras purchased from 20th April 2018 will ship with the default resolution set to 6MP.

See our complete range.

Existing customer who wish to take advantage of the new 6MP resolution need to upgrade to the latest baseline firmware (v5.5.3 Build 171018) which is available under your Account after logging into our site.

If you are connecting the newer 6MP cameras to existing/older NVR's then may need to upgrade to the latest NVR firmware release, which is also available under your Account after logging into our site.

Any questions, please contact support@diysecuritycameras.com.au


Intercoms
Typical IP Video Intercom connectivity guide.

Brochure/Datasheet

Diagram of a typical application/configuration

Typical Application


Whats is a KAD606-P/612 and do I need one in my video intercom setup

The KAD606-P/612 are video/audio distributors and provide power and network connectivity to the individual intercom components over a single ethernet cable.

The KAD606-P/612 also include two cascading LAN interfaces to connect to existing network infrastructure (ie switches, adsl/cable modems etc) to provide Internet connectivity if required.

You can also power the indoor stations and door stations using 12vdc (2 amp) power supplies.


Hikvision Video Intercom Brochure/Datasheet

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