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Hikvision Video Intercom Setup Guide (GEN2 Modular)
Setup documentation for Hikvision GEN2 IP Video Intercoms

2nd Generation Intercom

pdf-icon
Brochure

Indoor Stations


pdf-icon Indoor Station Configuration Guide
pdf-icon Indoor Station Operation Guide
pdf-icon Indoor Station Quick Start Guide

Door Stations

pdf-icon Door Station User Manual

How To Reset Password on Hikvision Camera or NVR?

We often get asked how to reset passwords on either an NVR or IP Camera.

The following quick guide by Hikvision takes you through the steps to do this.

Note the following:

  • You DO need to download the latest SADP tool from Hikvision.
  • We can only reset passwords with Australian region codes/serial numbers.
  • We can only reset passwords for Hikvision devices purchased through us.
  • If you purchased your equipment through another re-seller we suggest you contact them for your password reset.
  • Send the serial number/xml file to us at support@diysecuritycameras.com.au

  Hikvision_IPC_NVR_Password_Reset_Guide.pdf


Typical IP Video Intercom connectivity guide (GEN2)

Which Lens Should I Select?

How Do I Find My Devices Serial Number or Firmware Release

Log into your device and navigate to the required screen as indicated below:

NVR

     1. Local NVR Menu

Menu->Maintenance->System Info

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management->Server

Camera

     1. Via local NVR Menu

Menu->Camera (Scroll to right)

     2. Web Interface

Configuration->System->System Settings

     3. iVMS4200 Client

Device Management -> Server


How To Solve Hik-Connect Offline Issues

Hik-Connect Visitor Mode Setup Guide

Hik-Connect Visitor Mode Upgrade to a Registered Account

How To Reset Password Using GUID File or Question Validation?

Hik-Connect Visitor Mode Device Sharing Guide

Hikvision Online Storage and Network Calculator Tool

How much video storage will my NVR hold?

Faq Sections

General
Do you sell genuine Hikvision Cameras and NVR's?

Definitely !! We source our Hikvision products from Hikvision's official distributor in Australia, so you can rest assured that these are the genuine product.

Also please read Hikvisions Black/Grey Market Statement


What is the warranty period

All Hikvision products purchased through us come with a full 3 year warranty.

Please refer to our Terms and Conditions for further details.


What Are Special Orders Items

Special Order items are those items that are not stocked by us or the distributor and have to be specially ordered in from Hikvision. Lead times can vary but generally it takes between 3 to 4 weeks for a special order time to come into the country.

Note: Special Order items cannot be cancelled once an order has been placed.


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IP Camera Setup
What is Hikvision Camera's Default IP address?

Firmware release 5.3.0 150513 and above the default IP address has been changed to 192.168.1.64

Previous version the default IP address was 192.0.0.64


What is Hikvision Camera's Default User Name and Password?

Username = Admin

Password = 12345


Are there any recommended Camera bitrates

Hikvision recommended bitrates, fps and quality for IP cameras (12/01/2015)

IP Camera Recommended Bitrates


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NVR
How Do I Change a disk drive in a Hikvision NVR?

IR Troubleshooting Guide - How To Fix Blurry Night Images

Why is my NVR/DVR beeping?

Common issues for the DVR/NVR beeping are the following:

  • HDD not formatted or in error state
  • IP address conflicted
  • Record/Capture error
  • Network disconnected


To fix the issue login via the DVR/NVR local interface, go to Menu / System Configuration / Exception.
Go through the list of exception types and select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.

If the unit stops beeping, then the current exception selected is the cause of the beeping.

 


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Intercoms
Hikvision Video Intercom Setup Guide (GEN2 Modular)
Setup documentation for Hikvision GEN2 IP Video Intercoms

2nd Generation Intercom

pdf-icon
Brochure

Indoor Stations


pdf-icon Indoor Station Configuration Guide
pdf-icon Indoor Station Operation Guide
pdf-icon Indoor Station Quick Start Guide

Door Stations

pdf-icon Door Station User Manual

Hikvision Video Intercom Setup Guide (GEN1)

Setting up Hikvision Video Intercom systems can be a little confusing at the best of times.

The following is a step by step procedure on how to setup a basic Hikvision IP Video Intercom system with 1 door station, 2 indoor stations and a KAD unit.

Hikvision Video Intercom Setup Guide (v1.5.0)

Hikvision Video Intercom Setup Guide (v1.4.7)

Hik-Connect Video Intercom Setup Guide


Hikvision Video Intercom Brochure/Datasheet

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Hik-Connect
Hik-Connect Setup

Hik-Connect is a new service introduced by Hikvision which integrates the dynamic domain name service (HiDDNS) along with alarm push notification service. It provides an easy way for devices to connect to the Internet.

Hik-Connect's P2P functionality allows connections outbound from your device (NVR/Camera) to the Hik-Connect service for alarm push notification and Live View. Using the Hik-Connect P2P service eliminates the need to setup complicated inbound port-forwarding for customers on their Intertent routers/modems.

The following is a guide for users to add their devices to the Hik-Connect service.

Note:
When registering device via Hik-Connect mobile APP please ensure you have WiFi turned off and mobile (ie 3G/4G/etc) turn on. Doing this will register the device so it can be viewed outside your WiFi network.

HIK-Connect Setup Guide


How To Add A Device Into Hik-Connect?

How To Enable Hik-Connect Service In A Device

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Mobile Clients
Where Do I Download Mobile Client Apps?

You can download the mobile client apps from either the App Store or Google Play Store.

Please visit our DOWNLOADS page where you will find links to each mobile application.


iVMS-4500 Error Code 8200 - Stream Encryption

Troubleshooting
How Do I Activate a Hikvision Device?

New Hikvision devices (ie IP cameras (IPC), PTZ cameras, digital video recorders (DVR), and network video recorders (NVR) with the latest firmware (IP cameras from 5.3.0, DVR/NVR from V3.3.0) no longer have a default password. When using the device for the first time, users need to activate the device through a compulsory password setting. The following is a quick start guide for users on how to activate the device.

  Hikvision Quick Start Guide to Device Activation


How To Reset Password on Hikvision Camera or NVR?

We often get asked how to reset passwords on either an NVR or IP Camera.

The following quick guide by Hikvision takes you through the steps to do this.

Note the following:

  • You DO need to download the latest SADP tool from Hikvision.
  • We can only reset passwords with Australian region codes/serial numbers.
  • We can only reset passwords for Hikvision devices purchased through us.
  • If you purchased your equipment through another re-seller we suggest you contact them for your password reset.
  • Send the serial number/xml file to us at support@diysecuritycameras.com.au

  Hikvision_IPC_NVR_Password_Reset_Guide.pdf


IR Troubleshooting Guide - How To Fix Blurry Night Images

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Software
Where do I download the iVMS software?

Please visit our DOWNLOADS page to find the software you are after


How to Fix Stream Encryption Errors on Hikvision iVMS-4200 Client.

How to Fix Stream Encryption Errors on Hikvision Web Interface.

Hardware
Should I use Cat5e or Cat6 Cabling?

Ethernet Cable

We often get questions from customer's about what Ethernet cable they should use when planning their IP camera installs. They ask "should we use Cat5e or Cat6 and whats the difference?"

We recommend Cat6 over Cat5e and here are a few reason why:

1. Cat 6 cable has more stringent specifications for crosstalk and system noise than Cat5e does. That means you'll get fewer errors on a system operating via Cat 6.
2. Cat 6 cable is full-on certified to handle Gigabit speeds.
3. It's also suitable for any 10-Gigabit uses that may come along, thus future-proofing your cabling now and well into the future.

Cat5e can successfully be used with your camera installation. Cat5e cable is enhanced to reduce interference so that it can reliably deliver Gigabit speeds, however, Gigabit ethernet pushes the cable to its limits.

If you are starting your camera installation from scratch and what to future-proof your cabling in your home or office then Cat6 cabling should be your prefered choice.


What do the IP and IK camera ratings mean?

Ever wonder what those IP and IK numbers are that are mentioned on camera datasheets. Well wonder no more, here is a detailed explaination of what they mean.

IP - Ingress Protection Rating

The IP system is an internationally recognised method to indicate the degree of protection against the ingress of dust, solid objects and moisture into an enclosure. The letters "IP" are followed by two numerals.


First Numeral

Protection of persons against contact with or approach to live parts and against contact with moving parts, other than smooth rotating shafts and the like, inside the enclosure and protection of the equipment against ingress of solid foreign bodies in accordance with IEC 60598-1:2003.

 

0       Not protected
 

1       Protected against solid objects 50 mm in diameter or greater.
         A large surface of the body, such as a hand (no protection against deliberate access).

2       Protected against solid objects 12 mm in diameter or greater.
         Fingers or similar objects not exceeding 80mm in length.

3       Protected against solid objects 2.5 mm in diameter or greater.
         Tools, wires, etc., of diameter or thickness greater than 2.5 mm.

4       Protected against solid objects 1mm in diameter or greater.
         Wires or other similar solid material of thickness greater than 1mm in diameter.

5       Dust protected.
         Dust does not enter in sufficient quantity to interfere with satisfactory operation of equipment.

6       Dust tight.
         No ingress of dust


Second Numeral

The second numeral indicates the degree of protection against the ingress moisture as defined in IEC 60598-1:2003.

0        Not protected

1        Protected against dripping water.
          Dripping water (vertically falling drops) shall have no harmful effect.

2        Protected against dripping water when tilted up to 15º
          Vertically dripping water shall have no harmful effect when the enclosure is tilted at an angle up to 15º from
          its normal position.

3        Protected against spraying water.
          Water falling as a spray at any angle up to 60º from the vertical shall have no harmful effect.

4        Protected against splashing water.
          Water splashing against the enclosure from any direction shall have no harmful effect.

5        Protected against water jets.
          Water projected by a nozzle against enclosure from any direction shall have no harmful effects.

6        Protected against heavy seas.
          Water from heavy seas or projected in powerful water jets shall not enter the enclosure in harmful quantities.

7        Protected against the effects of temporary immersion.
          Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under
          defined conditions of pressure and time.

8        Protected against continuous immersion.
          The equipment is suitable for continuous submersion in water under conditions which shall be specified
          by the manufacturer. 

IK - Impact Protection Rating

 

Degrees of protection provided by enclosures for electrical equipment against external mechanical impacts in accordance with IEC 62262:2002 and IEC 60068-2-75:1997.

IK00   Not protected

IK01   Protected against 0.14 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 56 mm above impacted surface.

IK02   Protected against 0.2 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 80 mm above impacted surface.

IK03   Protected against 0.35 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 140 mm above impacted surface.

IK04   Protected against 0.5 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 200 mm above impacted surface.

IK05   Protected against 0.7 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 280 mm above impacted surface.

IK06   Protected against 1 joules impact.
            Equivalent to impact of 0.25 kg mass dropped from 400 mm above impacted surface.

IK07   Protected against 2 joules impact.
            Equivalent to impact of 0.5 kg mass dropped from 400 mm above impacted surface.

IK08   Protected against 5 joules impact.
            Equivalent to impact of 1.7 kg mass dropped from 300 mm above impacted surface.

IK09   Protected against 10 joules impact.
            Equivalent to impact of 5 kg mass dropped from 200 mm above impacted surface.

IK10   Protected against 20 joules impact.
            Equivalent to impact of 5 kg mass dropped from 400 mm above impacted surface.

References:

http://www.austest.com.au/ingress_protection.php

http://www.austest.com.au/impact.php


What is Hikvisions H.265+ technology?

Hikvision H.265+ technology found in the latest 5MP/8MP cameras, is the next iteration in their codec from H.264, H.264+, providing reduced bandwidth and increased storage capacity

Here is a Hikvision article which talks about their H.265+ technology.

H.265+ Takes Video Surveillance to the 4K Era


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Firmware
How Do I Obtain Hikvision Latest Firmware for my Camera or NVR?

Please login to your customer account and click on the "My Firmware" button.

This will display our firmware download page.

    1. Click on the "DIY Security Cameras Download Portal" button. This will take you to our hosted downloads page.
    2. Navigate to the firmware that that you require, download the .zip and save it on your local drive.
    3. Extract (or unzip) the firmware file from the .zip usually by "double clicking" the .zip file and saving the extracted file to your local drive.
    4. Please take note of any readme and any special instructions.

We have Video Upgrade Guides in our Blog section to assist you throught the upgrade process.

PLEASE NOTE:

Hikvision products are region-specific.

Any firmware download from overseas sites MAY NOT be compatible with the Australia region’s firmware.

If installed it could render your camera/NVR product unusable and possibly void warranty.


All Hikvision 5MP cameras are now capable of 6MP with latest firmware.

All Hikvision Easy IP 5MP cameras purchased from 20th April 2018 will ship with the default resolution set to 6MP.

See our complete range.

Existing customer who wish to take advantage of the new 6MP resolution need to upgrade to the latest baseline firmware (v5.5.3 Build 171018) which is available under your Account after logging into our site.

If you are connecting the newer 6MP cameras to existing/older NVR's then may need to upgrade to the latest NVR firmware release, which is also available under your Account after logging into our site.

Any questions, please contact support@diysecuritycameras.com.au


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