The following quick guide by Hikvision takes you through the steps to reset an NVR password via the Hik-Connect APP.

Note the following:

• Hik-Connect APP version should be v4.3 or above.
• The device has already been added to your Hik-Connect account.
• Self help procedure.
• No reset codes need to be sent.
  

  Hikvision_Reset_Password_of_NVR_via Hik-Connect APP.pdf

Once you have successfully reset your password we suggest watching the 4 Ways to Set Free from Password Resetting BLOG post and enable one or more of the password resetting features.